Refund policy

Last updated: November 5, 2026

30-day returns

You have 30 days from the date you receive your order to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Please keep your receipt or proof of purchase.

How to start a return

Email us at gabrielregis719@gmail.com with your order number and the item you want to return. We will reply with return instructions and the address to send it to. Items sent back without first requesting a return cannot be accepted.

Return shipping

If you are returning an item because you changed your mind, return shipping costs are paid by the customer. If your item arrived damaged, defective or incorrect, we cover the cost: we will send a replacement or issue a full refund, and in most cases you will not need to send the item back.

Damaged, defective or wrong items

Please inspect your order when it arrives. If something is damaged, defective or not what you ordered, email us within 30 days of delivery with your order number and photos of the issue so we can make it right.

Exceptions

Gift cards cannot be returned. Items that are used, damaged by the customer, or missing parts or packaging are not eligible for a refund unless they arrived that way.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

Questions? Contact us at itshelionstore@gmail.com.